Refund policy

At Pickito, we want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 30 days of receiving it for a full refund or exchange. Please read our policy below for more details:

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Products that have been opened or used (activated or damaged during use) cannot be returned, unless they are DEEFCTIVE.

How to Return Your Item

Contact Us: Send an email to pickitobeirut@outlook,com with your order number and a brief description of the issue.

Return Instructions: Our customer support team will guide you through the return process, including providing the return address and any necessary instructions.

Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or damaged.

Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return requirements.

If your return is approved, we will issue a refund to your original method of payment. Please allow 5-10 business days for the refund to process.

Shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to a defect or error on our part.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving the item, and we will offer a replacement or a full refund, depending on your preference.